Shipping policy
Shipping Within Australia
The Heartmaker currently ships Australia-wide.
We offer FREE standard shipping on eligible products within Australia. Where a shipping charge applies to a particular product or fulfilment method, the applicable shipping cost will be clearly displayed at checkout before payment.
Processing Times
Orders are generally processed within 1–3 business days. Some handmade, personalised or print-on-demand products may require additional production time. Where this applies, estimated processing or delivery information will be provided on the relevant product page.
Estimated Delivery
Standard delivery is generally estimated at 5–12 business days after processing.
Delivery times are estimates only and may vary depending on your location, the product ordered, supplier processing times, courier services, public holidays and peak periods.
Multiple Items & Separate Deliveries
The Heartmaker works with a number of trusted Australian suppliers and fulfilment partners. If you order multiple products, your items may be dispatched from different locations and may arrive in separate packages at different times.
You will not be charged additional shipping simply because an order is sent in separate parcels unless a shipping charge was clearly shown at checkout when your order was placed.
Tracking
Tracking information will be provided where available. Once your order has been dispatched, you may receive an email containing your tracking details.
Incorrect Addresses
Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.
Delivery Delays
While we work with our suppliers and delivery partners to get your order to you as quickly as possible, occasional delays may occur that are outside our control.
If your order appears significantly overdue, please contact us and we will assist you in investigating the delivery.
International Shipping
The Heartmaker currently primarily services customers within Australia. International shipping may be introduced or made available for selected products in the future. Where international delivery is available, shipping costs and available delivery options will be displayed at checkout.
Contact Us
If you have any questions about your order or delivery, please contact:
The Heartmaker
Email: hello@theheartmaker.com.au