Returns & Refunds

Returns & Refund Policy

At The Heartmaker, we want you to love every purchase. If something isn't right, we're here to help.

Change of Mind

We understand that sometimes plans change. If you wish to return an item due to a change of mind, please contact us within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Please note that return postage costs for change-of-mind purchases are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll work quickly to arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method. Depending on your financial institution, it may take several business days for the funds to appear in your account.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return unless faulty.